Help Center

Browse our troubleshooting guides, tips & tricks, and frequently asked questions.

• Troubleshooting & Tips

  • How to Safely Download Torrents with HotBot VPN
  • VPN with Tor Browser
  • Installing HotBot VPN on Your Amazon Fire TV
  • HotBot VPN Windows Setup Guide
  • Unblocking Sites with HotBot VPN – FAQs
  • How to stream content using hotbot VPN

  See all 11 articles

• Account Management

  • I Don't Know My Password or UserID
  • Guidelines for Creating a Secure Password
  • How do I find my Member ID/PIN
  • How to Change Your VPN Password
  • How to Change Your Account Email Address / UserID

• Billing Assistance

  • How To Cancel Your VPN Subscription
  • Our 30-day Refund Policy
  • What to Do If You Signed Up to Hotbot VPN by Mistake
  • Can I get a receipt for my payments?
  • Do you offer a free trial?
  • What to Do If You Don't Recognize Charges

  See all 13 articles

• Connection Help

  • Connection Troubles on Windows PC - Tips and advice
  • Share a VPN Connection Over a WIFI Network at Home or in the Office
  • Connection problems, how to check if you are being blocked.
  • VPN is connecting, but every time it does my internet goes down or I am disconnected.
  • Do you have a list of countries where HotBot VPN servers are located?
  • Can I set HotBot VPN up on my smart TV or gaming console?

  See all 11 articles

• Privacy F.A.Q.

  • Is my account linked to my payment?
  • Which jurisdiction does HotBot VPN operate from?
  • Does HotBotVPN retain a record of the original email address ?
  • Do you track me, or store any logs?
  • Do You Keep My Account Details?