HotBotVPN does not track or keep logs about its users or activity. It is required that we keep the following information in order for you to access our service.
Email address - used to reset your lost password and we use this as your login username, which is required to connect to a VPN server. Agents can not see or change your password.
Payment information – we store transaction ID, or subscription ID, in case you contact us for a refund. We do not receive or store any records of credit card information, name, card number, zip code, etc. Same with Google Play and iTunes, personal payment information is not passed to us ever.
If you wish, we can cancel and delete that information. You can contact our customer support team to request such a thing.