Finding unexpected charges on your credit card can be a frustrating and confusing experience, especially if you don't recognize the company that is responsible for the charges. If you have found charges on your credit card from Hotbot VPN and don't remember authorizing them, there are several steps you can take to resolve the issue.
Review Your Purchase History
First, review your purchase history to see if the charges from Hotbot VPN are associated with a purchase you made. Your card statement might show "HOTBOTVPN.COM" or "HELP.HOTBOT.COM" or "HBSRV.COM" If you have recently signed up for the service and are unsure if the charges are accurate, it's a good idea to reach out to our customer support team for clarification. Click "Submit Request" at the top right of this page.
Why You Shouldn't Dispute the Charge with Your Bank
We have a very good refund policy, and you will recover your funds much more quickly by contacting us. The dispute process with the bank can take months to complete. If you contact us by pressing the "Submit a Request" button at the top right of this page, our customer support team will respond to you within 24 hours to assist you.
Protect Your Financial Information
In the event that you discover fraudulent charges on your credit card, it's important to take steps to protect your financial information. First - contact us to get a refund and cancel the subscription. Then if you are sure your card was used fraudulently, contact your bank or card issuer.
Always review your account activity regularly and monitor for any suspicious activity. Change your passwords and take any other necessary steps to secure your information.
If you are seeing a subscription on your Google Play or iTunes account, contact Google or Apple for more information.
- Google Play Store: https://support.google.com/googleplay/answer/2851610?hl=en
- iTunes/Apple App Store: https://support.apple.com/en-us/HT201382